Corporate Partner Terms and Conditions

CORPORATE PARTNER TERMS AND CONDITIONS

Last Updated: 30 January 2026

These Corporate Partner Terms and Conditions (these "Terms") govern your participation in Airalo's Corporate Partner Program. By signing the Order Form that incorporates these Terms, you agree to be bound by them.

Your participation in the Corporate Partner Program is, at all times, conditional on you agreeing to these Terms. So, if at any time you do not agree, or cannot comply, with these Terms, you must not participate in the Corporate Partner Program.

You agree to these Terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these Terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these Terms; or (c) paying or accepting an invoice relating to the Corporate Partner Program.

DEFINITIONS
1. In these Terms, the following definitions apply:
  1. "Affiliates" means any entity that directly or indirectly controls, is controlled by, or is under common control with you. "Control" means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
  2. "Ancillary Software" means the Partner Platform, the App, and all technology and methodologies created by or for, or licensed to, us (including software tools, algorithms, software) and made available to you for the purpose of supporting the provision of the Partner Services; and any updates, upgrades, improvements, configurations, extensions, and derivative works of the foregoing and related technical documentation or manuals.
  3. "App" means the mobile application developed, maintained and made available by us to allow access and use to eSIMs by End Users, including any update, upgrade, successor or replacement, as released by us in our sole discretion.
  4. "Confidential Information" means all information identified as confidential at the time of disclosure by the disclosing party or that reasonably should be understood by the receiving party to be confidential or proprietary due to the nature of the information disclosed and the circumstances surrounding the disclosure. Confidential Information shall not, however, include information that the receiving party can demonstrate: (a) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (b) is or has become public knowledge through no fault of the receiving party; (c) is rightfully obtained by the receiving party from a third party without breach of any confidentiality obligation; or (d) is independently developed by employees of the receiving party.
  5. "Data Processing Addendum" means the Data Processing Addendum set out at Annex 1 to these Terms.
  6. "Data Protection Laws" means any and all laws, rules and regulations related to privacy, security, data protection, and/or the Processing of Personal Data, in any relevant jurisdiction, each as amended, replaced or superseded from time to time.
  7. "Day" means a calendar day.
  8. "End User" means an individual whom you wish to make available Services to, specifically: (a) your employees, directors, or officers; (b) employees, directors, or officers of your Affiliates; or (c) your Third Party Service Providers.
  9. "eSIMs" means an eSIM data plan to be downloaded and activated on an embedded SIM card.
  10. "Force Majeure Event" means any events outside a party's reasonable control, including but not limited to, acts or omissions of the other party, fire, storm, flood, earthquake, war, terrorist act or threat, transportation embargo or failure or delay in transportation.
  11. "IP Rights" means all intellectual property or other proprietary rights worldwide, including patents, copyrights, trademarks, moral rights, trade secrets, and any other intellectual or industrial property, including registrations, applications, renewals, and extensions of such rights.
  12. "Network Provider" means our upstream mobile network operator or supplier of network and connectivity services.
  13. "Order Form" means the Corporate Partner Agreement Order Form that incorporates these Terms by reference.
  14. "Partner Data" means any data uploaded or created by or on behalf of you on the Ancillary Software within the context of the Corporate Partner Program.
  15. "Partner Platform" means a platform owned or operated by us, our Affiliates or suppliers that supports the administration of our Corporate Partner Programs.
  16. "Personal Data" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household.
  17. "Processing" means any operation or set of operations that is performed upon Personal Data, whether or not by automatic means, such as access, collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, return or destruction.
  18. "Services" means eSIMs as available on the Partner Platform.
  19. "Term" means the Initial Term and any subsequent Renewal Terms (if any), as set out in your Order Form.
  20. "Third Party Service Providers" means contractors, consultants, or in any case service providers contracted by you for supporting your internal business purpose (e.g., external law firms, accountants, etc.).
  21. References to "we", "us", "our" or "Airalo" mean AirGSM Pte Ltd and its Affiliates. References to "you" or "your" mean the Partner identified in the Order Form.
PARTICIPATION IN THE CORPORATE PARTNER PROGRAM
1. SCOPE OF THE PROGRAM. By signing your Order Form, you are approved for participation in our Corporate Partner Program on a non-exclusive basis. We grant you the right to purchase and provide access to eSIMs to End Users, specifically to the then-current employees, directors, officers of (a) you; (b) your Affiliates; and (c) your Third Party Service Providers. These rights are limited solely to supporting your internal business purposes.
2. EXCLUSIVITY. During the Term, you agree to exclusively purchase the Services from us, and you shall not, directly or indirectly, purchase similar or competitive services from any other third party.
3. PROGRAM MODIFICATIONS. We reserve the right to modify the terms of the Corporate Partner Program (including these Terms), including without limitation where so required to comply with instructions from our Network Providers or to comply with changes in applicable laws. We will notify you in writing of any such modifications, which shall take effect 15 Days following notification.
AIRALO AS AN ESIM AGGREGATOR
1. NATURE OF OUR SERVICES. You acknowledge and agree that we operate as an eSIMs aggregator and marketplace, and rely on Network Providers to provide network access and connectivity.
2. NO LIABILITY FOR NETWORK ISSUES. We shall not be liable for any loss or damage due to failures in or breakdowns of the network infrastructure, communication facilities and/or telecommunications equipment associated with providing the Services.
3. DISCRETION OVER NETWORK PROVIDERS. We shall have the right to procure network access and connectivity from Network Providers of our own choice, in the manners and timing that we deem appropriate.
PROVISION AND USE OF ESIMS BY END USERS
1. USING THE PARTNER PLATFORM. You shall use the Partner Platform to purchase and assign eSIMs to End Users.
2. END USER ACCESS VIA THE APP. End Users may access and use the eSIMs via the App. You acknowledge that End Users shall run an updated version of the App on a compatible device, and that Services might not be accessible or usable otherwise.
3. END USER SUPPORT. We shall maintain the App and provide first level support to End Users via the in-app functionalities of the App itself.
LIMITED LICENSE TO THE ANCILLARY SOFTWARE
1. LICENSE GRANT. We grant you the right to access and use the Ancillary Software for the duration of the Term on a non-exclusive, non-transferable and non-sublicensable basis.
2. ACCESS BY AFFILIATES AND SERVICE PROVIDERS. You may provide access to the Ancillary Software to your Affiliates or to your Third Party Service Providers, provided however that:
  1. you shall remain responsible for their acts and omissions as if they were your own; and
  2. you shall remain the sole contractual counterparty to us.
FEES AND PAYMENTS
1. FEES. You will have the right to purchase the Services at the then-current retail price minus the Discount as set out in your Order Form.
2. PAYMENT TERMS. The payment terms applicable to you are set out in your Order Form.
3. INVOICING. Each month, we will issue an invoice for the Services purchased in the previous calendar month.
4. CREDIT LIMIT. We will approve a monthly credit limit for you based on anticipated usage.
5. DISPUTES. If you believe an invoice contains errors, you must dispute it by notifying us within 7 Days from receipt.
6. SUSPENSION FOR NON-PAYMENT. We reserve the right to suspend the provision of additional Services immediately if any undisputed amounts remain unpaid.
7. PURCHASES BY AFFILIATES AND END USERS. You may allow your Affiliates and/or End Users to purchase Services at the same conditions we agreed with you.
YOUR OBLIGATIONS
1. PROHIBITED USES OF ANCILLARY SOFTWARE. You shall refrain from:
  1. sharing the Ancillary Software with any third party;
  2. licensing, sub-licensing, selling, reselling, or making the Services available unauthorized;
  3. accessing Ancillary Software for competitive purposes;
  4. copying or creating derivative works; or
  5. distorting performance tracking.
2. PROHIBITED USES BY END USERS. You shall not, and shall take reasonable measures to prevent End Users from:
  1. impersonation or misrepresentation;
  2. conducting fraud or illegal activity;
  3. impairing network performance;
  4. impairing software security or functionality;
  5. harassment or violation of rights;
  6. bringing disrepute to Airalo;
  7. developing competitive services;
  8. unauthorized data mining or scraping;
  9. uploading viruses;
  10. reverse engineering;
  11. using automated "robots" or "spiders";
  12. transmitting spam; or
  13. attempting to phish.
WARRANTIES
1. MUTUAL REPRESENTATIONS. Each party represents and warrants that it holds all necessary licenses and permissions.
2. DISCLAIMER OF WARRANTIES. Except for express warranties, we disclaim all warranties of any kind.
COMPLIANCE WITH LAWS AND ETHICS
1. GENERAL COMPLIANCE. Each party shall comply with all applicable laws and regulations.
2. SANCTIONS AND EXPORT CONTROLS. Each party represents they are not on any sanctions or export control lists.
3. ANTI-CORRUPTION. Each party will conduct itself according to the highest standard of business ethics.
CONFIDENTIAL INFORMATION
1. CONFIDENTIALITY OBLIGATIONS. The receiving party must protect the disclosing party's Confidential Information with reasonable care.
INTELLECTUAL PROPERTY
1. NO TRANSFER OF IP RIGHTS. Nothing in these Terms transfers or assigns any of either party's IP Rights.
2. LICENSE TO USE TRADEMARKS. You grant us a nonexclusive license to use your marks for identifying participation.
3. FEEDBACK. We may use and exploit any suggestions or ideas for improving our products without compensation.
PERSONAL DATA PROCESSING
1. BUSINESS CONTACT INFORMATION. Each party independently controls the processing of business contact information.
2. DATA PROCESSING ADDENDUM. Processing will be in accordance with the Data Processing Addendum in Annex 1.
TERM AND TERMINATION
1. TERM AND RENEWAL. Specific duration is set out in your Order Form.
2. TERMINATION RIGHTS. Either party may terminate upon 90 Days prior written notice or for material breach.
3. EFFECTS OF TERMINATION. Access will be revoked, and Services not yet assigned shall expire.
LIMITATION OF LIABILITY
1. EXCLUSION OF CONSEQUENTIAL DAMAGES. Neither party is liable for indirect or consequential damages.
2. CAP ON LIABILITY. Liability is limited to the lesser of $10,000 USD or the total fees paid in the last 12 months.
INDEMNIFICATION
1. AIRALO'S INDEMNIFICATION. We shall defend against third-party claims of IP infringement.
2. YOUR INDEMNIFICATION. You shall defend against claims from End Users regarding privacy or breaches of these Terms.
FORCE MAJEURE
1. SUSPENSION OF OBLIGATIONS. Obligations will be suspended for the duration of a Force Majeure Event.
MISCELLANEOUS
1. GOVERNING LAW AND JURISDICTION. Specified in your Order Form.
2. NOTICES. All notices must be in writing.
3. ENTIRE AGREEMENT. These Terms constitute the entire agreement between the parties.

Annex 1 - Data Processing Addendum

DEFINITIONS
1. For the purposes of this Data Processing Addendum:
  1. "Breach" means unauthorized destruction or disclosure of Personal Data.
  2. "Partner Personal Data" means Personal Data included in Partner Data.
PROCESSING OF PERSONAL DATA
1. ROLES OF THE PARTIES. Airalo acts as a Processor; Partner acts as a Controller or Processor.
2. PROCESSING INSTRUCTIONS. We process Personal Data only per documented instructions.